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I've shopped on your site many times. Don't you have my account information?
The Herbaria online account feature was added in October 2009. Before then, it was not possible to create an online account. Nor could we use your past ordering information to generate an account for you without violating your privacy. Your selection of a login id, a password, and your consent to establish an account are required for your security on our site.
If you don't remember setting up an account since October 2009, chances are you do not have an account yet.